Cancellation Policy & Refund Policy?
All orders are finalized and sent to our kitchen team by noon every Friday. Once orders have been finalized and sent to our kitchen team we will be unable to cancel any meal delivery that is scheduled for Monday (1st delivery of the week). If a customer would like to cancel Thursday delivery (2nd delivery of the week) they must inform our customer support team by midnight Tuesday. We understand that our customers may have a sudden change in schedule and we do our best to accommodate, but if there is a request to cancel an order after the deadline, it is entirely up to the LUM to decide if it is possible to accommodate the request.
Our product is a perishable item and once meals have been delivered to a pick up location or home address there will be no refunds issued for those meals. Refunds will only be issued for orders which have been cancelled prior to the deadline which is explained above.
If you have any questions or concerns feel free to contact us at firstname.lastname@example.org.